Updates of operations, latest perks, and important notices will be posted on the telegram channel. If you don't want to miss any news from us, please join us now!
Live Order Issue
You may face different situations during delivery and you can always utilize the self-service tool in rider app to seek solutions, including the on-demand break, self-redispatch, on-demand shift cancellation etc. You can check more details of this tool here.
If you need more assistance such as
-
Food spillage
-
Customers unreachable
-
Accidents/ injuries while on shift
-
Customer address issues
-
Cash Collection issues, etc.
Couriers are encouraged to contact the Rider Service team immediately so we can assist you and provide guidelines.
Click the “earphone” icon on the right top corner to open the self-service tool and reach the Rider Service Team.
After the live chat with the Rider Service Team agents, you are welcome to rate your experience so that we can know more about the quality of live support service.
Non-Live Order Issue
If you need assistance on non-live issues, you can create tickets and check FAQs in rider app.
_4x.png)
Ticket status can be tracked in “Ticket Status” (2-3 business days handling time)
You are suggested to check both of your own email inbox and“Ticket Status” to catch up with all the response
